1. Introduction
VREW ("Ventura RenewableP L.", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, inquire about our services, become a customer, or invest with us. This policy applies to all information collected through our website and any related services, sales, marketing, or events.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and physical address when you request a consultation, sign up for our services, or contact us.
- Property and Energy Data: Information about your property, current electricity consumption, and energy bills, which is necessary to design your custom solar + battery solution.
- Financial Information: Payment details for processing your 5% refundable security deposit, managing fixed monthly payments, and facilitating investments. For investors, this may include bank account details and other financial information required for processing investments and returns.
- Technical and Usage Data: IP address, browser type, device information, and browsing behaviour on our website, collected automatically through cookies and similar technologies.
- System Performance Data: Once installed, we collect data on your solar system's energy production, consumption, and operational health for monitoring and maintenance purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To conduct free consultations, design and install your solar system, and perform ongoing maintenance and monitoring.
- To Manage Your Account: To process payments, manage your 12-year service agreement, and handle customer service inquiries.
- For Investor Relations: To manage your investment, provide reports on financial performance and environmental impact, and comply with financial regulations.
- To Communicate With You: To send you updates, service information, and marketing communications (where you have consented).
- To Comply with Legal Obligations: To adhere to applicable Indian laws and regulations, including the Electricity Act, 2003, and financial reporting requirements.
- To Improve Our Services: To analyze usage data and system performance to enhance our technology, service offerings, and customer experience.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- With Service Providers: With trusted third-party contractors and partners who perform services on our behalf, such as installation, maintenance, and payment processing. These partners are legally obligated to protect your data and use it only for the services they provide.
- For Legal Reasons: If required by law, regulation, or a valid legal process, we may disclose your information to government authorities or other third parties.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes data encryption, access controls, and secure storage to prevent unauthorized access, use, alteration, or disclosure.
6. Data Retention
We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, primarily for the duration of your 12-year service agreement and for a reasonable period thereafter to comply with our legal, accounting, and reporting obligations.
7. Your Rights
In accordance with applicable Indian law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request the erasure of your personal information, subject to our legal and contractual obligations.
- Withdraw consent for any data processing that is based on your consent.
To exercise these rights, please contact us using the information below.
8. Cookies
Our website may use cookies to enhance your browsing experience. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this policy frequently to be informed of how we are protecting your information.